Shipping policy

1. General Information

This Shipping Policy applies to orders placed through the Favoryte online store, operated by 3WAY d.o.o., Zbiljska cesta 4, 1215, Slovenia, company registration number: 6309747000, VAT ID: SI32217137 (hereinafter referred to as the “Provider”).

All Favoryte products are custom-made and personalized, therefore production time is required before shipment.

2. Processing and Production Time

Orders are typically:

  • Processed within: 1–3 business days after payment confirmation
  • Produced within: 3–10 business days, depending on product type and order volume

During peak periods, production may take longer.
Customers will be notified in case of significant delays.

3. Shipping Destinations

We currently ship to:

  • Most countries within the European Union
  • Other destinations may be added in the future.

If shipping to a specific country is unavailable at checkout, delivery to that location is not currently supported.

4. Delivery Times

Estimated delivery times after dispatch:

  • Slovenia: 1–3 business days
  • EU countries: 3–10 business days

Delivery times are estimates only and may vary due to:

  • courier delays
  • customs or local postal services
  • holidays or force majeure events

The Provider is not responsible for delays outside its control.

5. Shipping Costs

Shipping costs are:

  • Displayed at checkout before payment, and
  • Calculated based on destination and package size/weight.

Free shipping promotions may be offered temporarily and will be clearly indicated on the website.

6. Order Tracking

When available, customers will receive a shipping confirmation email containing:

  • tracking number
  • courier information

Tracking activation may take up to 24 hours after dispatch.

7. Failed Delivery or Incorrect Address

Customers are responsible for providing a correct and complete shipping address.

If a package is:

  • returned due to incorrect address,
  • unclaimed, or
  • undeliverable for reasons not caused by the Provider,

the customer may be required to pay additional shipping costs for re-delivery.

8. Damaged Packages

If a package arrives visibly damaged, customers should:

  1. Report the issue within 7 days of delivery, and
  2. Provide photos of the packaging and product.

Claims are handled according to the Return & Refund Policy.

9. Contact

For shipping-related questions, please contact:

3WAY d.o.o. / Favoryte
Email: favoryte@3way.si
Address: Zbiljska cesta 4, 1215, Slovenia